Refund and Cancellation Policy
At GameX Computers, we strive to ensure that our customers have a seamless shopping experience. Below is our policy for refunds, cancellations, and related processes, tailored to the products and services we provide.
Cancellation Policy
- Order Cancellation
- You may cancel your order through your account panel, by emailing us at info@gamexcomputers.com, or by calling our support team.
- A 2% convenience fee will be deducted for cancellations made before the product is shipped.
- A 5% convenience fee will be deducted for cancellations made after the product is shipped.
- Refunds for canceled orders will be processed within 5–7 working days from the date of approval and credited to the original payment method.
- Cancellation of Services
- For services such as assembly or customizations, cancellations are allowed only before work has started. Post-initiation, cancellations may not be eligible for refunds.
Return and Refund Policy
- Eligibility for Returns/Refunds
Refunds or replacements are applicable for:- Products damaged during delivery.
- Wrong or defective products received.
- Dead-on-arrival (DOA) items.
- Non-Refundable Scenarios
- Opened product seals, where the product is functional and as described.
- Missing accessories or incomplete product returns.
- Damaged returns due to improper packaging.
- Refund Process
- Once the returned product is received and inspected, refunds will be initiated.
- Refunds for prepaid orders will be credited back to the original payment method, typically within 5–7 working days.
- For Bank Transfer or COD payments, refunds will be processed directly to the buyer’s bank account.
- Special Conditions
- For gaming chairs, only part replacements are allowed; refunds are not applicable.
- A 5% fee will apply for orders paid via Bajaj EMI if canceled by the buyer.
Shipping Policy
- Timeline
- Orders are processed and shipped within 2–7 working days from the date of order confirmation.
- Delivery typically takes 3–10 working days, depending on the shipping address and courier services.
- Charges
- Shipping fees are calculated based on the product’s weight and will be clearly mentioned at checkout.
- Tracking and Address Details
- All shipments are sent to the registered address provided during checkout. Buyers will receive tracking details via email once the product is dispatched.
Pricing
All prices for products and services are listed in INR (Indian Rupees) and include applicable taxes. Shipping charges, if any, will be calculated and displayed during checkout.
Contact Us
For any queries, please reach out to us:
- Email: info@gamexcomputers.com
- Phone: +91 727 9999991 (10:00 AM to 7:00 PM, Monday to Saturday)
- Address: GameX Computers (ESM Gaming PC Studio),
1st Floor, Arihant Tower, 6, Narasingapuram St, Mount Road,
Chintadripet, Chennai, Tamil Nadu 600002